AVAD Technologies’s Hosted VoIP Call Center supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location.
Build Your Own Hosted VoIP Call Center
- Simplified installation and maintenance.
- No hardware required.
- Easily add/remove agents.
- Add an unlimited number of agents.
- Agents can be located anywhere, including home based agents.
- No hardware required, agents can use a soft phone.
- Agressive Pricing Plans
- Enhanced Automated Call Distribution (ACD)
- Route calls to any agent regardless of geographic location
- Customizable Periodic Comfort Message
- Automatic Call Distributor (ACD): Intelligent call routing and queuing.
Enhanced ACD:Advanced queuing when call center is not staffed and maximum wrap-up timer settings.
- Auto Attendant: View Auto-Attendant DetailsInteractive voice response (IVR) and custom messaging.
- Call Center Reporting: View Call Center ReportsPreset real-time and historical reports in graphical and tabular form.
- Music On Hold and Comfort Announcement: Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format.
- Monitoring and Recording: View Call Recording DetailsPre-integrated, third-party vendor solutions for real-time monitoring and recording of agent calls.
Hosted Call Center Benefits
- Improve Customer Service: Ensure all incoming calls are serviced efficiently under any network condition and at any time.
- Easily create virtual call centers: Establish call centers anywhere in the world, just with a broadband connection.
- Follow-the-Sun customer care: Offer 24x7x365 ubiquitous services with a single number for distributed call center locations.
- Manage calls effectively: Choose from a range of call distribution policies, including skills-based call distribution. Minimize Costs: Provide the option for agents to work remotely with access to all call features. Voice mail Transfer: Transfer calls directly to voice mail.