Hosted VoIP FAQ’s

What is VoIP
VoIP (or Voice over Internet Protocol) is a great way to make and receive phone calls using your broadband Internet connection instead of your standard phone line. AVAD converts your phone calls into data that zips through your high-speed Internet.

Can I pick my own phone number?
Yes. During the sign up process, we give you the option of selecting your telephone number. However, depending on the circumstances, there may be limited availability of certain area codes and telephone numbers.

What is E-911?
E-911 is an enhanced 911 service provided by AVAD and required for all customers. When you call 911, all of your information is given to the nearest Public Safety Answering Point (PSAP). Enhanced-911 is ideal because all of your information (including your AVAD service address) is sent.

Can I keep my current phone numbers?
In most cases, yes. Please contact an AVAD account executive to confirm.

Do I need special equipment?
As with any VoIP service, you need VoIP phones or a VoIP adapter.

Are there any setup fees?
There are very minor setup fees. A typical setup fee is less than $50.00.

Do I have to sign a term contract
You are not required to sign a contract with AVAD; our standard service is month-to-month. If you would prefer to have your service based on a contract, we are able to develop and negotiate one based on your business needs.

Is a T-1 connection required?
Not always. The bandwidth connection required is based on the number of phone users in each location. We highly recommend using a specialized VoIP router to ensure the highest call quality.

Who provides internet connection?
We can provide T1 service. If you do not require T1, then you should check with your local cable or DSL provider. You will need a dedicated IP address which most cable/dsl providers offer under their business class service.

Is There a minimum # of phone users?
Yes. AVAD has a 5-user minimum.

Can each employee have a direct dial number
Yes, this is up to you. You can assign a direct dial number to any employee or to just certain employees.

CTA-Still Not Sure

Unsure about how to get started?

Call 800.733.4136 and speak with a business VoIP specialist who will guide you through the process.