Call Center Supervisor

The Call Center Supervisor is a real-time Agent and Queue management interface for Call Center Supervisors.

Supervisors can monitor the real-time activity of queues using the Call Center Supervisor client, including viewing individual queued calls, retrieving calls from queue, changing the position of calls in queue, and transferring calls out of the queue.

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Manage/Monitor Agents & Queues from Anywhere

  • View status of any agent or queue from the Supervisor client
  • Monitor any call, regardless of agent location or device
  • View call activity and queued calls
  • Manage/reorder/retrieve queued calls
  • Silent monitor/barge in on calls
  • Monitor the real-time activity of agents
  • Change agents ACD state

Real-time Dashboard and Historical Reporting

  • Real-time Dashboard of Agent/Queue activity
  • On-demand ‘canned’ reports of key metrics
  • Scheduled reports
  • Customized reports

Additional Call Center Supervisor FeaturesIn addition to all of the standard Supervisor features a Supervisor also has all call center agent features. Supervisors can also be assigned as Agents in any Call Center, and can utilize all supported agent features.

Run Virtual Call Center

Everything you need to effectively run a virtual call center

With Apex Telecom you get the state-of-the-art virtual call center technology and a Live Dedicated Support team.

Call Center – Still Not Sure

Unsure about how to get started?

Call 800.733.4136 and speak with a business VoIP specialist who will guide you through the process.