AVAD Technologies’s Call Center Agent interface is an easy to use, feature-rich web interface that allows call center agents to efficiently handle a high volume of calls.
The Call Center Agent interface supports full set of call handling functions, ACD state management, integration of multiple directories, Outlook integration, and other features required for call centers.
The Call Center Agent interface allows agents to use virtually any device including analog phones, IP phones, soft phones, mobile phones, and video phones.
In addition, agents can use their phones or specially designed call center clients to manage their availability.
Agents in a high-volume call centers can use a sophisticated Call Center Agent client application that provides intuitive call control, Click To Dial, availability management, supervisor escalation options, and activity reporting capability.
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