Free eBook: Moving To A Business VoIP Phone System

May 25, 2019

Modern phone solutions no longer offer just “voice”. They have transformed to off a range of Unified Communications (UC) capabilities such as instant messaging, presence, video calling, collaboration tools, and mobility solutions, all designed to keep your business at maximum productivity.

This paper will provide a quick and easy guide to common questions that arise when you’re looking for a new business phone system.

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Block 3

30 Day Free Trial Business Phone Service

Block 1

Auto-Attendant

The Auto Attendant is a virtual receptionist It answers the phone and provides a personalized message to callers. Callers have the option to connect to the operator, dial by name or extension, or connect to configurable extensions.

How does it Work?

When someone calls your main number and a live receptionist is not present, the caller is properly greeted and presented with a menu of options which they select from to connect to the right person or department. For example, they will be asked to “press ‘1’ for Sales, press ‘2’ for Distribution”, etc. They may be presented with a Dial by Name Directory or routed to another Auto Attendant for a particular department or location.

Schedule Online Overview

Schedule an Online Demo

The online demo usually takes 30-60 minutes depending on your questions.

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800.733.4136

To speak with a White Label product specialist.

Or Request a Call Back

Speak with a live person

800.733.4136

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Main Office

30 Broad St,
Suite 1475, 14th Floor
New York, NY 10004
Phone: 800.733.4136



Support

Sales: 800.733.4136
Emergency Support (24/7): 212.838.9100
Non-Emergency (8:30am - 8:00pm EST): 800.733.4136

We offer a 60-day no questions asked money-back guarantee.

Your privacy is important to us. We promise not to sell or share your information

Request Free 30-Day Trial

Speak with a live person

800.733.4136



Main Office

30 Broad St,
Suite 1475, 14th Floor
New York, NY 10004
Phone: 800.733.4136



Support

Sales: 800.733.4136
Emergency Support (24/7): 212.838.9100
Non-Emergency (8:30am - 8:00pm EST): 800.733.4136

We offer a 60-day no questions asked money-back guarantee.

Your privacy is important to us. We promise not to sell or share your information

Request 30-Day Free Demo

Business Calling Plans

Office Standard

Business Phone Service

Starting At

$13.95

View Tiered Pricing

Phone Service Features

Unlimited US & Canada calling
No contracts required
99.999% uptime reliability

Collaboration

Unlimited Audio Conferencing

Productivity Features

Outlook and Google Integrations
Voicemail to Email
Call Recording (add-on)

Support

24/7 service and tech support

Office Advanced

Business Phone Service

Starting At

$19.95

View Tiered Pricing

Phone Service Features

Unlimited US & Canada calling
No contracts required
99.999% uptime reliability
Virtual Fax

Collaboration

Audio Conferencing
Unlimited Video Calling
Screen Sharing with Video and Audio
Mobile App Calling and Video
Team Messaging

Productivity Features

Outlook and Google Integrations
Integrations with Salesforce, Zendesk, etc.
Voicemail to Email
Call Recording (add-on)

Support

24/7 service and tech support

Office Premium

Business Phone Service

Starting At

$25.95

View Tiered Pricing

Phone Service Features

Unlimited US & Canada calling
No contracts required
99.999% uptime reliability
Virtual Fax

Collaboration

Audio Conferencing
Unlimited Video Calling
Screen Sharing with Video and Audio
Mobile App Calling and Video
Team Messaging

Productivity Features

Outlook and Google Integrations
Integrations with Salesforce, Zendesk, etc.
Voicemail to Email
Call Recording (add-on)

Support

24/7 service and tech support

See All Features

Calling Feature	Office Basic	Office Standard	Office Premium
Basic Call Logs	Y	Y	Y
Call Forwarding Always	Y	Y	Y
Call Forwarding Always Secondary	Y	Y	Y
Call Forwarding Busy	Y	Y	Y
Call Forwarding No Answer	Y	Y	Y
Call Forwarding Not Reachable	Y	Y	Y
Call Recording	Y	Y	Y
Call Return	Y	Y	Y
Call Transfer	Y	Y	Y
Call Waiting	Y	Y	Y
Connected Line ID Presentation	Y	Y	Y
Connected Line ID Restriction	Y	Y	Y
Directory Number Hunting	Y	Y	Y
Fax Messaging	Y	Y	Y
Flash Call Hold	Y	Y	Y
Last Number Redial	Y	Y	Y
Three-Way Calling	Y	Y	Y
Voice Messaging - User	Y	Y	Y
Voice Messaging - User (Video)	Y	Y	Y
Alternate Numbers		Y	Y
Anonymous Call Rejection		Y	Y
Automatic Call Back		Y	Y
Automatic Hold/Retrieve		Y	Y
BroadWorks Anywhere		Y	Y
BroadWorks Communicator Desktop		Y	Y
Busy Lamp Field		Y	Y
Call Center Monitoring		Y	Y
Call Center User Basic		Y	Y
Call Center User Standard		Y	Y
Call Forwarding Selective		Y	Y
Call Me Now		Y	Y
Call Notify		Y	Y
Custom Ringback - Call Waiting			Y
Custom Ringback User			Y
Custom Ringback User - Video			Y
Directed Call Pickup		Y	Y
Directed Call Pickup with Barge-In		Y	Y
Diversion Inhibitor		Y	Y
Do Not Disturb		Y	Y
Executive		Y	Y
Executive - Assistant		Y	Y
Flexible Seating Guest			Y
Group Night Forwarding		Y	Y
Hoteling Guest		Y	Y
Hoteling Host			Y
In Call Service Activation			Y
Integrated IM&P			Y
MobileLink			Y
Multiple Call Arrangement			Y
Music On Hold - Video			Y
Music On Hold User			Y
N-Way Calling		Y	Y
Personal Assistant			Y
Personal Mobility Package		Y	Y
Pre-Alerting Announcement		Y	Y
Priority Alert		Y	Y
Push-to-Talk			Y
Remote Office			Y
Route List			Y
Selective Call Acceptance		Y	Y
Selective Call Rejection		Y	Y
Sequential Ring			Y
Shared Call Appearance		Y	Y
Shared Call Appearance 10			Y
Shared Call Appearance 5		Y	Y
Silent Alerting		Y	Y
Simultaneous Ring Personal			Y
Speed Dial 100		Y	Y
Speed Dial 8		Y	Y
Two Stage Dialing			Y
UC-One Connect		Y	Y
Virtual On-Net Enterprise Extensions			Y
Voice Portal Calling			Y

Unified Communications

Office Standard

Business Calling Plan

From

$13.95

Monthly per user

View Tiered Pricing

The Office Standard Business Phone Service Plan includes business calling features required by a typical office worker. Includes unlimited US calling.

Request Quote

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Office Advanced

Business Calling Plan

From

$19.95

Monthly per user

View Tiered Pricing

The Office Advanced Business Phone Service Plan includes all the features included in the Office Standard plan plus an additional set of advanced calling features.

Request Quote

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Unlimited calling
Unlimited Internet faxing
Voicemail with email delivery
Local phone number
Keep your existing number
Advanced call management
Auto-attendant
Call logs
Multi-site support
Mobile app (iPhone, iPad, Android)
Desktop app
Instant messaging & presence
Team messaging & presence
Unlimited conference calls
Unlimited web conferencing
Unlimited SMS messages
Professionally recorded greeting (1)

Office Premium

Business Calling Plan

From

$25.95

Monthly per user

View Tiered Pricing

The Office Premium Business Phone Service plan includes all the features included in the Office Advanced plan plus an additional set of Premium calling features.

Request Quote

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Unlimited calling
Unlimited Internet faxing
Voicemail with email delivery
Local phone number
Toll-free number
Keep your existing number
Advanced call management
Auto-attendant
Call logs
Multi-site support
Mobile app (iPhone, iPad, Android)
Desktop app
Instant messaging & presence
Team messaging & presence
Unlimited conference calls
Unlimited web conferencing
Unlimited SMS messages
Professionally recorded greeting (3)
Call recording
Voicemail with text delivery
Voice analytics

Compare All Features

Schedule an online demo at a time that fits your schedule.

Select from Available Times

The online demo usually takes less than 30 minutes depending on your questions.

Or

Want to talk now, call 800.733.4136

Request a specialist call

Reseller and White-Label Pricing

800.733.4136

Unified Communications

Office Standard

Business Calling Plan

White-Label Pricing

$8.00/Month

$.01/Minute

Reseller Commissions

$100.00/Line

The Office Standard White-Label VoIP Pricing Plan includes Business VoIP Calling features required by a typical office worker. Including $.01/minute US calling.

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Voicemail with email delivery
Advanced call management
Auto-attendant
Call logs
Multi-site support

Office Advanced

Business Calling Plan

White-Label Pricing

$12.00/Month

$.01/Minute

Reseller Commissions

$100.00/Line

The Office Advanced White-Label VoIP Pricing Plan includes all the features included in the Office Standard plan plus an additional set of advanced features.

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Voicemail with email delivery
Local phone number
Keep your existing number
Advanced call management
Auto-attendant
Call logs
Multi-site support
Mobile app (iPhone, iPad, Android)
Desktop app
Instant messaging & presence
Team messaging & presence
Unlimited conference calls
Unlimited web conferencing
Unlimited SMS messages

Office Premium

Business Calling Plan

White-Label Pricing

$14.00/Month

$.01/Minute

Reseller Commissions

$100.00/Line

The Office Premium White-Label VoIP Pricing Plan includes all the features included in the Office Advanced plan plus an additional set of premium features.

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Voicemail with email delivery
Local phone number
Toll-free number
Keep your existing number
Advanced call management
Auto-attendant
Call logs
Multi-site support
Mobile app (iPhone, iPad, Android)
Desktop app
Instant messaging & presence
Team messaging & presence
Unlimited conference calls
Unlimited web conferencing
Unlimited SMS messages
Professionally recorded greeting (3)
Voicemail with text delivery

Speak with a live person

800.733.4136

VoIP Satisfaction Guarantee

We offer a 60-day no questions asked money-back guarantee.

Your privacy is important to us. We promise not to sell or share your information.

Let us design a custom solution for your Non-Profit.

You can expect to hear back from us in less than 24-hours.

Partner Program

24/7 support
Mix and match partner programs
Free phone service for your company
Minimum size is 5 seats
At cost equipment

Complete the form to the right and you will ready to submit deals immediately.

Call 800.733.4136 for pricing.

Partner Program Sign Up

Speak with a live person

800.733.4136



Main Office

30 Broad St,
Suite 1475, 14th Floor
New York, NY 10004
Phone: 800.733.4136



Support

Sales: 800.733.4136
Emergency Support (24/7): 212.838.9100
Non-Emergency (8:30am - 8:00pm EST): 800.733.4136

We offer a 60-day no questions asked money-back guarantee.

Your privacy is important to us. We promise not to sell or share your information

Request Quote

Speak with a live person

800.733.4136

VoIP Satisfaction Guarantee

We offer a 60-day no questions asked money-back guarantee.

Your privacy is important to us. We promise not to sell or share your information.

Let us design a custom solution for your business.

You can expect to hear back from us in less than 24-hours.

Network Infrastructure

AVAD’s communications platform is fully managed and hosted by Cisco. The platform is geographically redundant, highly reliable, ultra-secure and has a comprehensive set of cloud-calling capabilities. Many of the worlds largest and well know companies run on this platform.

Unified Communications

Office Standard

Business Calling Plan

From

$13.95

Monthly per user

View Tiered Pricing

The Office Standard Business Phone Service Plan includes business calling features required by a typical office worker. Includes unlimited US calling.

Request Quote

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Office Advanced

Business Calling Plan

From

$19.95

Monthly per user

View Tiered Pricing

The Office Advanced Business Phone Service Plan includes all the features included in the Office Standard plan plus an additional set of advanced calling features.

Request Quote

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Office Premium

Business Calling Plan

From

$25.95

Monthly per user

View Tiered Pricing

The Office Premium Business Phone Service plan includes all the features included in the Office Advanced plan plus an additional set of Premium calling features.

Request Quote

All Plans Include

24/7 service and tech support
No contracts required
99.999% uptime reliability

Calling Features

Compare All Features

Let us design a call center solution for your company

You can expect to hear back from us in less than 24-hours.

VoIP Satisfaction Guarantee

We offer a 30-day no questions asked money-back guarantee if you are not happy with our service for any reason.

Call 800.733.4136 if this is an urgent request.

Call Center Request

Calling Feature	Office Basic	Office Standard	Office Premium
Basic Call Logs	Y	Y	Y
Call Forwarding Always	Y	Y	Y
Call Forwarding Always Secondary	Y	Y	Y
Call Forwarding Busy	Y	Y	Y
Call Forwarding No Answer	Y	Y	Y
Call Forwarding Not Reachable	Y	Y	Y
Call Recording	Y	Y	Y
Call Return	Y	Y	Y
Call Transfer	Y	Y	Y
Call Waiting	Y	Y	Y
Connected Line ID Presentation	Y	Y	Y
Connected Line ID Restriction	Y	Y	Y
Directory Number Hunting	Y	Y	Y
Fax Messaging	Y	Y	Y
Flash Call Hold	Y	Y	Y
Last Number Redial	Y	Y	Y
Three-Way Calling	Y	Y	Y
Voice Messaging - User	Y	Y	Y
Voice Messaging - User (Video)	Y	Y	Y
Alternate Numbers		Y	Y
Anonymous Call Rejection		Y	Y
Automatic Call Back		Y	Y
Automatic Hold/Retrieve		Y	Y
BroadWorks Anywhere		Y	Y
BroadWorks Communicator Desktop		Y	Y
Busy Lamp Field		Y	Y
Call Center Monitoring		Y	Y
Call Center User Basic		Y	Y
Call Center User Standard		Y	Y
Call Forwarding Selective		Y	Y
Call Me Now		Y	Y
Call Notify		Y	Y
Custom Ringback - Call Waiting			Y
Custom Ringback User			Y
Custom Ringback User - Video			Y
Directed Call Pickup		Y	Y
Directed Call Pickup with Barge-In		Y	Y
Diversion Inhibitor		Y	Y
Do Not Disturb		Y	Y
Executive		Y	Y
Executive - Assistant		Y	Y
Flexible Seating Guest			Y
Group Night Forwarding		Y	Y
Hoteling Guest		Y	Y
Hoteling Host			Y
In Call Service Activation			Y
Integrated IM&P			Y
MobileLink			Y
Multiple Call Arrangement			Y
Music On Hold - Video			Y
Music On Hold User			Y
N-Way Calling		Y	Y
Personal Assistant			Y
Personal Mobility Package		Y	Y
Pre-Alerting Announcement		Y	Y
Priority Alert		Y	Y
Push-to-Talk			Y
Remote Office			Y
Route List			Y
Selective Call Acceptance		Y	Y
Selective Call Rejection		Y	Y
Sequential Ring			Y
Shared Call Appearance		Y	Y
Shared Call Appearance 10			Y
Shared Call Appearance 5		Y	Y
Silent Alerting		Y	Y
Simultaneous Ring Personal			Y
Speed Dial 100		Y	Y
Speed Dial 8		Y	Y
Two Stage Dialing			Y
UC-One Connect		Y	Y
Virtual On-Net Enterprise Extensions			Y
Voice Portal Calling			Y

A vision for better business phone service

A simple but powerful communications solution

Contact Us

Speak with a live person

800.733.4136



Main Office

30 Broad St,
Suite 1475, 14th Floor
New York, NY 10004
Phone: 800.733.4136



Support

Sales: 800.733.4136
Emergency Support (24/7): 212.838.9100
Non-Emergency (8:30am - 8:00pm EST): 800.733.4136

We offer a 60-day no questions asked money-back guarantee.

Your privacy is important to us. We promise not to sell or share your information

Request Free 30-Day Trial

Business Calling Plans | UC-One | SIP Trunks | White Label VoIP| AVAD UC-One

Office Premium Calling Plan

Executives, Road Warriors & Sole Proprietors. These workers require “best in class” services and have high level of mobility as part of their role.

Office Standard Calling Plan

Administrative workers, corridor cruisers and knowledge workers. These are the workers that are heavily reliant on communication to perform their day to day tasks.

Office Standard

The Office Standard package is there to provide a non-Unified Communications option for people or locations where these advanced services are not required, e.g. lobby phone, warehouses, analogue phones, etc.

Free Business VoIP Consultation

Changing your business phone system is a big decision that can have a significant impact on any company. This is why we are offering a free 1-hour consultation. Fill out the form below and a Business VoIP consultant will contact you shortly.

Calling Forwarding

This feature automatically forwards your incoming calls to a different phone number.

There are several versions of this service

Call Forwarding Always – Always on service
Call Forwarding No Answer – Forwards the call after a certain set number of rings
Call Forwarding Busy – Forwards only when busy
Do Not disturb – Forwards all incoming calls to your Voice Mail

Calling Forwarding

This feature automatically forwards your incoming calls to a different phone number.

There are several versions of this service

Call Forwarding Always – Always on service
Call Forwarding No Answer – Forwards the call after a certain set number of rings
Call Forwarding Busy – Forwards only when busy
Do Not disturb – Forwards all incoming calls to your Voice Mail

Live US Based Tech Support

Live US Dedicated Support includes everything you would expect if you had your own “in-house” IT department.

24/7 Live Support Team

We assign a Dedicated Support Team to each customer. Whenever you require support, simply call your assigned Dedicated Support Team and speak to the same person.

Ongoing Dedicated Support Includes

1-Hour Or Less Response
24/7 Emergency Support
24/7 System Monitoring
Add/Remove Users/Services
Automatic System Updates
Implement New Features

Voicemail

What is it?

It is the ability to receive voice mail messages on your email system, in addition to your telephone system.

How does it work??

When callers leave messages on your voice messaging (or voice mail) system, a copy of the message is delivered to your email in box. You may choose to listen to the message in the normal course (i.e. dialing your message system and logging in), or opening a file delivered to your email, or both.

Direct Dial Number

You can keep your same phone number or you can get new local numbers in just about any area code even if your company is not located in that area code.

Unlimited Calling

Each Business VoIP calling plan includes unlimited calling within the United States. International calls are metered.