Why You Need To Manage Incoming Calls
Every employee, customer and prospective customer at some point will interact with your company over the telephone. It is extremely important to carefully map out your company’s incoming and outgoing call flow to make this process as efficient as possible or you risk losing business. An effective call handling process ensures your company has a professional image.
A Hosted VoIP phone system gives you complete control over how incoming and outgoing calls are processed. Having an effective process avoids problems such as losing important calls and transferring callers to the wrong person or department.
You are the 3rd person I have been transferred to!
Your customers do not like being transferred incorrectly from one department to the other. Routing a customer call to the appropriate department on the first try is very important, especially if that customer is already upset about something. Don’t compound the problem by incorrectly handling these calls. We have all had this experience and it leaves a very bad taste.
We see a lot companies that let the calling experience just happen, evolve over time, or allow empolyees to decide how customer calls should be handled. This is not the way you want to manage such a critically important business function. You would be surprised how many companies manage the phone system this way.
The good news is that you can easily turn this situation from a problem into a benefit with a Hosted VoIP phone system.
A Hosted VoIP Phone System Is Affordable
Most small businesses don’t realize how affordable Hosted VoIP phone system that has state-of-the-art is. This is great news for the growing business. Many of your competitors have fallen into the same trap of portraying an unprofessional image simply because they don’t realize how easily a Hosted VoIP phone system can correct this problem.
One of the main reasons why companies have not been able to create a professional phone image is that is was either to expensive or to difficult or both.
The initial investment to get a fully functional Business VoIP phone system is a lot less than you might think. You can buy quality IP phones for less than $125.00. The only other hardware required is a VoIP router. For a 15 person company, a VoIP router costs less than $750.00.
You can add more items like conference phones and video conferencing phones, but in order to get a fully functioning phone system all you really need are the IP Phone sets and a VoIP router.
Only Pay For The Services You Need – No Hardware
With a traditional phone system, you have to purchase the hardware required for the services your phone system needs. If your company needs an Auto-Attendant, you have to purchase Auto-Attendant hardware and pay for the installation. In the future, if you need to add a second Auto-Attendant in a different location, you are forced to purchase additional hardware.
This is not the case with a Business VoIP phone system. You get complete freedom to change your phone system at any time without purchasing additional hardware and paying for installation. You can literally change, add or remove phones, auto-attendants, hunt groups, call centers on-line and in real time.
The Flexibility To Adapt As Conditions Change
Flexibility is the true benefit of a Business VoIP phone system. You will no longer have to adapt your business to the limitations imposed by your phone system. If you think about it, almost everything you do and every change you make to your company requires changes to your phone system. Often, it is the cost of the changes to your phone system that prevents companies from executing strategies.
It is difficult to measure the cost of not executing a strategy, but companies that do not adapt often do not succeed.