Call Queuing Empowers Callers By Giving Them Choices

Does your business have a disaster recovery plan in place?

In addition to making sure your data is secure, a Disaster Recovery plan should also include a plan for communicating with your employees and customers should your office location become unavailable.

Call Queuing Empowers Callers By Giving Them Choices

Hosted VoIP Has Disaster Recovery Built In

A Hosted VoIP phone system is the easiest and least expensive way to secure your telecommunications in the event your primary office location becomes inoperable.

By definition, a Hosted VoIP phone system is hosted on a server not at your location. This means that even if your office is completely destroyed, your phone system will continue to operate.

Your employees can immediately route incoming calls to cell phones or home phones. They can also access their voice mail accounts from any phone.

If you are going to be out of your office for an extended period of time, your employees can download soft phones and have all the functionality they had while using their desk phones in your office.

Even a Hosted Call Center can function with agents working from remote locations.

Small Business Trends has a great post The Disaster Recovery Plan that includes the key elements that should be included in a disaster recovery plan.