How A Business VoIP Phone System Can Benefit Your Company

How A Business VoIP Phone System Can Benefit Your Company

Working remotely has soared in popularity over the past 10 years.  Studies show that nearly 23% of people report doing some remote working.

With the growing community of people already working remotely and the number of people that have demonstrated a wish to follow suit, we expect this number to continue to rise.  According to a recent survey, nearly 60% of employees believe that working remotely would help them become more productive.

Sooner or later, these employees are going will become frustrated and start looking for jobs in organizations that offer the flexibility of working remotely at least some of the time.  A business that refuses to allow employees to work from home may loose valuable employees, and the ones that remain will likely be less productive.

How Business VoIP phone service can help your company

The flexibility of a Business VoIP phone system means that team members can physically be located anywhere in the world and still be able to answer the phone like they if they were in an office and be just as productive.  This means employees are able to work remotely without it affecting internal or customer communications.

With infrastructure costs rising, companies will be looking for areas in which they can make savings; a Business VoIP phone system requires a much smaller upfront capital investment, which frees up money for other uses.

Save money and get more features

Business VoIP phone systems offer as much or more business calling features as compared to a traditional premise-based phone system.  Additionally, the cost to implement new features can be next to nothing with a hosted VoIP phone system.  This is especially true when a business needs to add new business calling and PBX features to multiple physical locations. If you rely on features like call recording, call forwarding and time-based routing, with a hosted VoIP phone system these features can literally be added in a matter of seconds, even to remote locations.

Although cloud phone systems use the internet to send and receive calls, you won’t run into any issues if you’re suffering from a poor connection – you’ll still be able to transfer calls over to co-workers or remote locations.  Companies using AVAD Business VoIP phone service can also use our UC-One app to easily see which team members are busy on the phone and which are available, so calls are handled efficiently and effectively.

How easy is it to set up?

Unlike traditional premise-based PBX, Business VoIP phone systems are fast and easy to set up – you can be up and running in minutes rather than weeks.  Providers like AVAD can also work with you to port any existing phone numbers you have in place and will assist in setting up and optimizing your system so your transition is seamless.

You can find out more about setting up your internet phone service here, and feel free to contact AVAD Technologies at 800.733.4136 if you have any questions about moving from a traditional PBX phone system to a cloud-based system!

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How To Choose A Business VoIP Provider

How To Choose A Business VoIP Provider

 A Business VoIP phone system provides a quick and inexpensive way set up a state-of-the-art multi-location business phone system.  There are many Business VoIP Providers on the market, and choosing the right one for your company can prove to be very complicated. This post will help you decide on the best Business VoIP phone provider for your business.

The features that you should look for in a  Business VoIP Provider are:

  1. Competitive Pricing
  2. Are Long-Term Contracts Required? 
  3. Flexibility Of Pricing Plans And Features
  4. Customer Support
  5. Ability To Add/Remove Features Easily
  6. Ability To Use Multiple Devices i.e. Mobile Phones, Tablets etc.

If a provider offers all of these things, it is a worthy candidate for your choice of service.

Service Pricing

Evaluating pricing among business VoIP providers can be a very be a difficult and time consuming task. Deciding which Business VoIP provider offers the best combination of price/product and customer support is extremely important to the success of any company.

For example, AVAD Technologies offers an extension to get every member of your team connected and have the ability to make and receive calls anywhere on any device for as low as $14.95/month.  AVAD also offers UC-One, a unified communications application that combines voice, instant messaging, text, chat and screen sharing standard with our Business VoIP Calling Plans.

If you need multiple people to be able to take calls at the same time, add a ring group or a call queue at no additional charge.  You also have the option to add a welcome message and hold music to give callers information about your company/products while they wait to speak with your team.

Ease of use And Calling Features

Ease of use is a very important factor when choosing a business VoIP provider.  AVAD’s phone service is not overly complicated and is easy for your employees to use.  AVAD’s Business VoIP phone system is sufficiently flexible and includes a business calling features designed to meet the needs of your organization.  AVAD provides a “One-Stop” solution for all your telecommunications needs.

The features mentioned previously are organized in an easy to use way, everything can be accessed at any time from any device, and our dedicated support team is always available to answer any questions.

Customer service

Customer service is a key component of any business VoIP phone service. AVAD assigns a Dedicated Support team to every customer.  Our Dedicated Support team includes every thing you would expect if you had an in-house IT department.  With AVAD’s dedicated support you always speak with the same group of support people who are familiar with your organization.

Every individual member of the AVAD team is US-Based, friendly, human, and ready to listen to (and act upon) your feedback.  The company is always growing to meet your needs and be the perfect internet phone service for businesses everywhere. Our goal is to listen to feedback from our users and use this to provide an even better service.

Conclusion

Ultimately, the best Business VoIP phone provider for your business is the one that meets your individual needs. We may be biased, but we think AVAD Business VoIP Phone Service is a great option for anyone looking for a cost-effective, easy to use, hassle-free experience. Sign up now and you’ll be up and running in quickly.

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Why Does Every Business Need A VoIP Phone System?

Why Does Every Business Need A VoIP Phone System?

What is a Hosted phone system and why should I get one?

Instead of that ungainly PBX box in the telecom closet, AVAD delivers all hosted PBX phone services right over your Internet connection using VoIP technology. An AVAD hosted phone system is affordable, easy to manage, and includes enterprise-class PBX features.

What Are The Benefits

AVAD offers you much more than a replacement for your existing phone service. We’re here to help you smoothly transition from a traditional system to feature-rich unified communications.

  • Save your business time and money on hardware, setup, and monthly service
  • Setup is quick and painless with our Dedicated Support Team
  • Voice, messaging, conferencing, and mobile presence all on one platform

Support a Remote Workforce and Virtual Employees

AVAD’s management system allows you to monitor and modify your employees’ communication, regardless of where they are located.

  • An online control panel allows you to manage calls, employees, and locations
  • Improve employee productivity and efficiently staff your office
  • Quickly swap and transfer calls between the onsite and remote location

Live US Based Dedicated Support

We go above and beyond your service expectations. We are more than just your phone provider – we’re here to help you succeed.

  • 100% U.S.-based Dedicated Support Team is here to help every step of the way
  • Our support is like having an in-house telecom department
  • We manage the technology, so you can focus on your business

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Phone Number Porting – Understand The Porting Process Before Changing Business VoIP Providers

Phone Number Porting – Understand The Porting Process Before Changing Business VoIP Providers

Porting is a telecommunications industry term that refers to the process of transferring your business telephone number from your old phone service provider to your new phone service provider.

Number portability offers customers the right to exercise their choice in selecting a service provider and, at the same time, avoid the inconvenience of being allocated a new phone number. This important facility provides the customer with freedom-of-choice and, as a result, generates competition among service providers encouraging lower tariffs, improved services and enhanced Quality of Service (QoS) of the networks.

In this article we discuss the entire porting process and offer useful information to aid in a smooth transition between service providers.

Telecommunications Act of 1996

Until the passage of the Telecommunications Act of 1996 it was not possible to port your businesses phone number to a different carrier.

The Telecommunications Act of 1996 allows any person or business to transfer from a wireless, wired line, or VoIP provider to any other wireless, wireline, or VoIP provider and keep their existing phone numbers.

Continue reading next section: Porting Documentation

Documentation required for the number porting process

When contacting the gaining carrier, it is advisable to have a letter of authorization (LOA) prepared – a legal document where the executing party makes certain statements to a service provider about their authorization to switch (or port) services and telephone numbers from one provider to another.

The LOA may be a paper document with an actual signature or a file generated by a variety of electronic methods. It is not always compulsory to include an LOA when initially submitting a porting request, but it should be provided on demand. The importance of an LOA is to ensure that moving of telephone numbers between carriers is only processed with the authorized permission of the end user.

Other documentary proof that may be required by the gaining carrier includes a completed porting application form, a copy of the last bill paid (if you are a postpaid subscriber), and an invoice that includes the account number and other billing details.

Can I Keep My Existing Phone Numbers?

Yes, in almost all cases.

Once you request service from AVAD, your old company may not refuse to port your number, even if you owe money for an outstanding balance or termination fee.

How Long Does Porting Take?

It can take 30 to 45 days to port your phone numbers. We start this process as soon as you sign your contract for services with AVAD. But this does not mean you have to wait for 30 – 45 days to start service.

We can start your new service immediately using your existing phone numbers.

Customer service records facilitate the work

Upon receipt of the porting request, the gaining carrier informs the losing provider to enable the change. Thus, the number transfer process is initiated, changes are made to the central database, and the required notifications for the gaining provider and telecom operator are issued.

Regardless of the fact that most numbers are portable, and, in most cases, the porting procedure is processed smoothly, there are some common reasons why a porting request may be rejected. The most effective method to prevent the porting request from being rejected is to ensure that the submitted information matches the data on file at the losing carrier.

It is useful to know that Customer Service Records (CSR), which may be obtained in advance from the current service provider, contain important information about the customer, list all the telephone numbers and services belonging to that customer, and include information that may significantly contribute to the success of the porting procedure.

Do I Have To Wait 30-45 Days To Start Service?

No, we can start your phone service immediately and keep your current business phone numbers.

We set up your new phone service with a temporary local phone number in your area code. We then set up Remote Call Forwarding of your existing numbers to the temporary local number we are using on your AVAD phone system. When a caller dials your existing phone numbers, they are directly connected to your new phone system with AVAD.

Do not terminate your service with your existing company before the porting process is complete.

Eligibility criteria for successful porting

The losing carrier may reject the porting request if the customer fails to comply with the following eligibility criteria (dependent on local regulations and service provider rules):

  • The porting application is within the Licensed Service Area (LSA);
  • The customer has no outstanding bills with the losing provider;
  • A period of 90 days must have elapsed since the last porting;
  • The prepaid customer must clear all credit services from the losing provider;
  • The number to be ported has to be active;
  • Advanced call control features are disabled;
  • There should be no existing requests for change of number ownership;
  • The number should not be disabled or deactivated at the time of porting;
  • There is no number porting prohibition or ban by any Court of Law.

Cancellation of porting request

The number porting process generally takes 7-14 business days, but in rare cases may take up to 30 days, depending on the current service provider. With regards to port activation, the process takes about 2 hours to complete. There are no additional arrangements to be made with respect to the previous service, since that service will be automatically terminated once the porting process is successfully completed and the ported numbers appear on the records of the new service provider.

If the customer has a change of mind, then the porting request may be cancelled, generally within a maximum period of 24 hours after the initiation of such a porting request. Once the porting date has been scheduled and the automated porting process started, it is no longer possible to process a cancellation.

This Sounds Complicated, What Do I Have To Do?

Not Much, one of the first pieces of information we ask you for is a copy of your most recent phone bill. We use the information on your phone bill to figure out all of the phone numbers you have and to make sure they are “Ported” to AVAD’s system.

We take this information and convert it to the proper forms and send a copy to you for signature. This is all you will need to do.

Sometime during the next 30-45 days your numbers will port to AVAD and you can close your account with the old phone service provider.

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UC-One: Unified Communications Application

UC-One: Unified Communications Application

The Collaboration App that Keeps you Connected to Everyone and Everything

UC-One is a communications and collaboration software as a service (SaaS) for calling, messaging, and meeting with anyone, from any device. It includes HD video, voice, messaging, screen sharing, and conferencing in a single easy-to-use cloud application that integrates with other cloud business applications.

UC-One provides a seamless and consistent communications experience on PC, tablet or smartphone – ideal for any company of any size who has geographically dispersed teams and mobile employees working at the office, at home, or on the road.

Key Capabilities

UC-One enhances three of the most common scenarios for communicating in the workplace; calling, messaging and meeting. Here’s how it facilitates reliable collaboration amongst everyone in your company and with people outside your company.

Calling

  • HD video – High definition video and wideband audio codecs help virtual teams build trust when face-to-face meetings aren’t possible.
  • Business Calling – From our mobile app, you can place and receive business calls over VoIP and the cellular network using your business phone number.

Messaging

  • 1-1 and Group Chat – Exchange messages instantly with a colleague or a team and minimize email overload.
  • Chat History – You’ll never lose track of your chats by viewing yesterday, last week, last month, or all your messages which are synced across all your devices.
  • Application Integration – While you’re chatting, everything you share in common with a colleague or a group, like emails or files from other business applications, is there at your fingertips. UC-One is pre-integrated with Office 365, G-Suite, Salesforce, and other popular applications.

79% of knowledge workers work in dispersed teams 

They average over 60 meetings per month and 40% of their meetings are online

A meeting that starts five minutes late costs a company 8% of that meeting

  • Virtual Meeting Room – Everyone with UC­ One has their own private and secure online meeting space where teams can participate in HD audio, video, messaging and screen sharing collaboration . Colleagues and guests can easily join without the hassles of dial-in numbers and passcodes.
  • HD Video Conferencing – High definition 1080p at 20fps video increases engagement and minimizes distractions during meetings. Virtual teams can meet as naturally on-line, as when they’re together in the same room.
  • Screen Sharing – Share your entire screen or just a specific app or a document, without additional downloads or separate web collaboration apps . Sharing can be done from your desktop and everyone can view from desktop, tablet or smartphone.
  • Group Chat – During meetings, desktop participants can chat with one another to increase meeting effectiveness.
  • Guest Collaboration – Invite external people to join you in a multi-media collaboration session .

Mobile Working

  • Any Device – UC-One works on PC, MAC and iOS and Android tablets and smartphones so you can be highly productive from anywhere.
  • One Phone/Multiple Purposes – UC-One is ideal for using your personal smartphone for business use. It enables you to use your business identity when calling a customer so you maintain a professional image, while keeping your mobile number private.

80% mobile workers use text messaging for business

59% of employees use mobile devices to run line of business applications

70% of mobile professionals conduct their work on personal smart devices

  • VoIP Calling – You can place and receive business calls over VoiP while roaming to avoid high roaming charges.
  • Move Calls – Seamlessly pull your active call from your desktop to your mobile and vice versa, without interruptions or disconnects.
  • VoIP Handover – UC-One automatically keeps your VoiP calls as you move between data networks, such as from WiFi to LTE.
  • Multiple Calls – You can handle two calls at the same time and even merge them into a 3-way conversation.
  • Access to Your Office – Our mobile app provides you with easy access to your corporate directory and other business applications, keeping you connected when you’re on the road.

Business Application integration

Pre-Integrated Business Apps – UC-One unifies with popular business applications, so it’s easy to find key information stored in those apps, while streamlining communications and business processes. Pre-integrated apps include Google G Suite, Microsoft Office 365, Outlook, Box, Salesforce, and Twitter.

Micro-App Views – Your most frequently used apps are accessible within the UC-One window, saving you time and minimizing app switching while you’re communicating.

Quick Actions – You can easily view and work with your apps, including emails, calendar events, files, sales opportunities, and even social media postings while you’re communicating in UC-One.

  • Emoils and calendar events – Filter Google and Microsoft items for emails and calendar events, and perform functions such as Mark as read, Archive or Delete emails or Accept calendar invites.
  • Files – Filter drive files from Box, Google, or OneDrive and launch files with one click.
  • Tweets – Filter Twitter information based on My Tweets, Retweets, and Mentions, and perform functions on a tweet such as Retweet and Like.
  • Sales Accounts – Filter Salesforce items based on All Accounts or Specific Opportunities, and perform functions on an opportunity such as Add Note and Change Status.
  • Tasks – Filter Team-One and Google tasks, and perform functions such as Add a task, Change a task due date, Assign/Re-assign a task, Mark task as complete, Delete, and Edit.

Content in Common
Unified View – You can easily find all your files, calls, messages and colleagues in one place, keeping you focused on your collaboration and minimizing the need to shift your attention away from your conversation.

Content You’ve Shared – Everything you’ve shared with a colleague in the pre-integrated business apps is dynamically displayed while you’re communicating, bringing relevance and context to your conversations and removing the chaos of app switching and searching for files.

 

We switch tasks on our computer 566 times a day

We spend 20% of our time weekly searching and gathering information

44% of workers do not find the information they need to do their jobs

Why UC-One?

Improved Productivity – Companies that deploy unified communications, experience a 72% increase in business performance.

Better Collaboration – 91% IT executives see improved collaboration after UC is implemented.

Foster Problem Solving – 88% UC buyers reported significantly faster problem resolution.

Requirements of UC-One

Devices and Operating
Systems Desktop

  • Mac OS X 10.9, 10.10, 10.11, 10.12
  • Windows 7, 8 (classic, 8.1 (classic, 10 (classic)

Tablet and Smartphone

  • Apple iOS 9.3 and newer
  • Android 4.2 and newer

AVAD Technologies

Business VoIP and Call Center Specialists

Corporate Headquarters I 30 Broad St I 14 Fl I Suite 1475 I New York, NY 10004 Contact I P :800.733.4136

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