Contact Center One – A Single Solution For All Your Contact Center Needs

Contact Center One is a complete cloud-based solution that can scale from small contact centers to large multi-location, multi-channel contact centers.

Call Center One Benefits

  • Complete set of administrative tools
  • Communicate with customers on any channel
  • Improve internal collaboration
  • Extensive reporting
  • Extensive call routing capabilities
  • 360-degree view of customer interactions

Cloud Based

Created with the small business user in mind. Gone are the days of waiting for technicians to make changes. The software is web-based allowing you to make changes anytime. The system offers extensive contextual on-screen documentation.  If you are still unsure, you can always call your Dedicated Support Team.


Benefits

  • No charge for monthly support.
  • Integrates with popular CRM’s
  • Future proof: software updated automatically.
  • No time-consuming administration.
  • Minimal hardware investment.

Everything you need to run a virtual contact center

You get a state-of-the-art features and a Dedicated Support Team.

Easily deployed and Changed

Get a state-of-the-art call center running in days. Ramp up, down or change the configuration of your call center as needed.

Access powerful features

All the features of a million dollar call center. Skills based routing, real-time monitoring and recording plus much more.

Looking for more advanced Contact Center features?

We offer several different contact center versions that are designed to meet the needs of small call centers to large multi-site distributed contact centers.

Express Edition: For SMBs looking for a voice-only call center, the Express Edition provides an economical solution, which includes the most common call center feature requirements, including IVR, skills-based routing, real-time and historical reporting, and call recording. Cloudbased solution seamless serves agents in any location, including Home Agents.

Salesforce Edition: For businesses who have built their call center around Saleforce.com, this Edition provides complete call center functionality embedded within Salesforce Service Cloud and Salesforce Sales Cloud. The full user experience for agents, supervisors, administrators call center managers is built directly into Salesforce, providing all users with a familiar experience that is fully integrated with their standard business tools. Serves from SMB up to large enterprises.

Business Edition: For businesses looking for a comprehensive, flexible solution. This Edition provides access to all of the features that may be required now or in the future, including full omni-channel support and powerful analytics tools to drive real-time routing decisions and improve contact center performance. Available in voice only and full omni-channel packages.

Cloud Routing Edition: Targeted at multi-site, distributed contact centers operating multiple premises solutions and looking to preserve existing investments. Cloud Routing improves service levels and business performance by ensuring every call is routed to the best available resource across the contact center’s distributed environment, thereby reducing abandons and improving business results. The solution can overlay existing premises-based contact center platforms and offers an optional graceful migration to cloud-based agents.

Features

FeatureExpressBusinessSalesforce
ACD queuing and distribution
Skills based routingSingle SkillMultiple Skills
Canned reporting
Customizable reporting
Cloud Routing across third-party contact center platforms
IVR Auto-Attendant
IVR data dips
Drag and drop call flow builder
Supervisor barge-in
Supervisor monitoring/coaching
Omni-channel interactions (email, chat, social, fax, SMS)OptionalVia Salesforce
Web Callback
Call RecordingOptional
CRM IntegrationOptional
Privacy shield for PCI compliance
Analysis driven routingOptional
Quality ManagementOptional
Workforce ManagementOptional
Outbound DialerOptional
Agent ScripterOptional

See How AVAD Can Transform The Way You Communicate

Let us design a custom solution for your company

You can expect to hear back from us in less than 24-hours.

We offer a 30-day no questions asked money-back guarantee if you are not happy with our service for any reason.

Your privacy is important to us. We promise not to sell or share your information.

Call 800.733.4136 if this is an urgent request.

Request Contact Center Quote

12 + 10 =

Pin It on Pinterest