Dedicated Contact Center Support
“All The Support You Need Whenever You Need It”
100% Satisfaction Guarantee
For the first 60-days following installation, if our service does not meet your expectations, we will refund any money paid.
24/7 Live US Based Support Team
We assign a Dedicated Support Team to every customer. The Team is there to help you get the most out of AVAD’s contact center.
Whenever you need support, call your assigned team and speak with people who are familiar with your company.
Managing Contact Center Technology Is Complicated And Expensive
Most small companies do not have the luxury of hiring a staff of technicians to administer their contact center, and with AVAD, you don’t need to.
Think of AVAD as your in-house contact center support department. Our engineers will work with your staff to design, set up and manage your contact center.
When you need to make changes to your contact center, you can call us or we can show your staff how to make the changes.
Types of Dedicated Support
Emergency support: We get very few emergency support requests because our platform is monitored 24/7 and problems are corrected almost immediately.
Non-emergency is available Monday through Friday, 8:30 A.M to 8:00 P.M. Eastern time. Non-emergency calls are answered no later than the next business day.
99.999% Network Up Time
One of the keys to providing great phone service is to prevent problems.
Our telecommunications infrastructure is carrier-grade and is fully managed and hosted by Cisco. This platform is highly reliable, ultra-secure, and allows us to offer our customers a comprehensive suite of cloud-calling capabilities.
The platform is monitored 24/7 and has numerous security features in place.