Business VoIP Calling Plans

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Office Standard calling plan information
Office Advanced calling plan information
Office Premium calling plan information

as low as
as low as
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Unlimited Calling

Each Business VoIP calling plan includes unlimited calling within the United States. International calls are metered.


What is it?
The Auto Attendant is a virtual receptionist It answers the phone and provides a personalized message to callers. Callers have the option to connect to the operator, dial by name or extension, or connect to configurable extensions.

How does it Work?
When someone calls your main number and a live receptionist is not present, the caller is properly greeted and presented with a menu of options which they select from to connect to the right person or department.

For example, they will be asked to “press ‘1’ for Sales, press ‘2’ for Distribution”, etc. They may be presented with a Dial by Name Directory or routed to another Auto Attendant for a particular department or location.

Direct Dial Number

You can keep your same phone number or you can get new local numbers in just about any area code even if your company is not located in that area code.


HD Voice


What is it?
It is the ability to receive voice mail messages on your email system, in addition to your telephone system.

How does it Work?
When callers leave messages on your voice messaging (or voice mail) system, a copy of the message is delivered to your email in box. You may choose to listen to the message in the normal course (i.e. dialing your message system and logging in), or opening a file delivered to your email, or both.

Live US Tech Support

Live US Dedicated Support Includes
Includes everything you would expect if you had your own “in-house” IT department.

24/7 Live Support Team
We assign a Dedicated Support Team to each customer. Whenever you require support, simply call your assigned Dedicated Support Team and speak to the same peson.

Ongoing Dedicated Support Includes

  • 1-Hour Or Less Response
  • 24/7 Emergency Support
  • 24/7 System Monitoring
  • Add/Remove Users/Services
  • Automatic System Updates
  • Implement New Features


Caller ID

Call Forwarding

Call Forwarding Options
This feature automatically forwards your incoming calls to a different phone number.

There are several versions of this service:

  • Call Forwarding Always – Always on service
  • Call Forwarding No Answer – Forwards the call after a certain set number of rings
  • Call Forwarding Busy – Forwards only when busy
  • Do Not disturb – Forwards all incoming calls to your Voice Mail

Call Transfer

Call Hold

Speed Dialling

What is it?
It is a function or a set of functions available on many telephone systems, allowing you to place a call by pressing a reduced number of keys, instead of the entire phone number. This function is particularly useful for people who dial certain numbers on a regular basis.

On your phone system, there are several methods of programming and using speed dial:

  • Speed Dial 8
  • Speed Dial 100
  • Speed dialling on the phone
  • Speed Dial Directory
  • Dial From Outlook
  • Dial from Business Communicator

Any one or a combination of these services may be used.

Call Park

What is it?
This service allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and a unified set of features.

How does it work?
Call Park is a way to place a call on hold that can be picked up anywhere in the office. A call can be parked by anyone, at any extension, and then the call can be picked up from any extension.

Call Pick Up

Music On Hold

What is it?
A feature that plays audio when a caller has been placed on hold.

How does it work?
Once a caller has been placed on hold (either by pressing the Hold button, Hold soft key, or is in the process of being transferred), the selected audio will be heard by the caller

Call History

What is it?
A list of your last 20 missed, received, and dialed calls.

How does it work?
If you want to redial a number, find an old number, find the person who just called, etc., you can easily access this information. Dialling involves a single click or press of a button.

Last Number Redial

Outlook Integration

What is it? Watch Video
This service enables users to integrate their personal contacts in Microsoft Outlook with their CommPilot Call Manager. Using the Outlook Contacts tab in the Call Manager, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users can click-to-dial one of the contact’s phone numbers or the user can choose to display the contact’s v-card by clicking their name.

When receiving a call, the user’s Microsoft Outlook contact database is searched for a match of the caller’s phone number. If a number is matched, the user is given the option of clicking the icon next to the incoming calling name in their Call Manager window to open the caller’s v-card. Users can also choose to have new Outlook journal entries automatically opened for incoming and/or outgoing calls.

Desktop Software

What is it? Learn More
Unity Desktop is a Windows-based application that enhances the capabilities of your phone system right from your desktop.

By combining call control, instant messaging, directory/Outlook integration, the Unity Desktop puts you in charge of your phone’s features and streamlines both internal and external communications.

Call Manager

AVAD (Mobile)

What is it?
This service allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and a unified set of features.

How does it work?
Anywhere is a means to make the connection between your mobile phone and your desk phone work better. For example, you can call colleagues from your mobile phone using your four-digit extension, move calls seamlessly from a desk phone to a mobile phone when an important call needs to travel with the user, and move a call from a mobile phone to a land-line phone so others can listen in on the speaker phone.

Anonymous Call Reject

What is it?
It allows you reject calls that don’t have caller ID attached. In other words, if the caller doesn’t want to introduce himself, you may choose not to receive the call.

How does it work?
When activated, all anonymous calls are instantly rejected, preventing the caller from even leaving a message.

Call Forward Selective

What is it?
This feature forwards your certain incoming calls (that you specify) to specific phone numbers when certain conditions are met. These conditions include:

  • Phone number
  • Time of day
  • Day of week
  • Caller ID is Private or Unavailable
  • Dial From Outlook
  • Holiday

When would I use it?
Since you can be really specific as to which call goes where and when, you may want to think about when it’s a good time to speak with certain people and the reasons for doing so. For example, you may want a call from a certain family member to only reach your home phone, calls from a spouse to be redirected to your mobile during lunch hours, or calls from your manager to go to your mobile while on your commute. You can specify the handling of up to 12 telephone numbers this way.

Directed Call Pick Up

What is it?
This feature allows you to answer a specific coworker’s telephone when it’s ringing nearby.

How does it work?
Let’s suppose a colleague’s telephone is ringing, but they’ve stepped away from their desk. You can answer the call by picking up your own phone and then dial a feature access code plus the extension you wish to answer, instead of walking over to their desk.

This feature is typically used in departments or workgroups, where many people may do similar tasks, or could answer questions for each other’s customers.


What is it?
Companies often reserve a set of cubicles and phones for mobile workers who come into the office from time to time. “Hoteling” enables mobile users to share office space and phones on an as-needed basis, like a hotel room.

The Hoteling service supports this activity by enabling users with guest privileges to log in to a host account via their web portal or voice portal.

This enables the employee to use the host phone to make and receive their calls as usual, while retaining their own BroadWorks user profile.

Shared Call Appearance

What is it?
Shared call Appearance (SCA) provides the ability to show a person’s extension on one or more phones. It is typically used by administrative assistants to monitor and even answer their boss’ line.

How does it work?
An executive secretary may have one or more SCAs enabled to see where one or many “boss” lines are in use. It gives the user the ability to monitor and even answer another person’s line.

It may also be used to show the main incoming line on more than one phone so that it can be answered from multiple locations.

As mentioned, the SCA allows more than one handset to share a line. While a user can answer another’s line, the call cannot be transferred back to the line owner’s phone. A phone line cannot be transferred to itself. In other words, you can’t transfer a call to the same line; you must transfer to a different line.

Simultaneous Ringing

What is it?
In a typical home telephone system, many extensions may ring simultaneously when a number is called. Once one extension is answered, the others stop ringing. In the modern world, we may have multiple devices (with their own numbers) that ring separately. What if they behaved more like your home phone system? Simultaneous Ringing will do that for you.

How does it work?
This feature allows you to set up a list of up to ten (10) additional phone numbers that will ring simultaneously each time you receive a call. When you answer any one of your devices, desk phone, mobile phone, home phone, etc., the others will stop ringing. Now when you are traveling or away from your desk, you won’t have to miss an important call.

CTA-Still Not Sure

Unsure about how to get started?

Call 800.733.4136 and speak with a business VoIP specialist who will guide you through the process.