The Auto Attendant is a virtual receptionist It answers the phone and provides a personalized message to callers. Callers have the option to connect to the operator, dial by name or extension, or connect to configurable extensions.
How does it Work?
When someone calls your main number and a live receptionist is not present, the caller is properly greeted and presented with a menu of options which they select from to connect to the right person or department.
For example, they will be asked to “press ‘1’ for Sales, press ‘2’ for Distribution”, etc. They may be presented with a Dial by Name Directory or routed to another Auto Attendant for a particular department or location.