Contact Center One is a completely cloud-based solution that can scale from small contact centers to large multi-location, multi-channel contact centers.
Created with the small business user in mind. Gone are the days of waiting for technicians to make changes. The software is web-based allowing you to make changes anytime. The system offers extensive contextual on-screen documentation. If you are still unsure, you can always call your Dedicated Support Team.
You get a state-of-the-art features and a Dedicated Support Team.
Get a state-of-the-art call center running in days. Ramp up, down or change the configuration of your call center as needed.
All the features of a million dollar call center. Skills based routing, real-time monitoring and recording plus much more.
We offer several different contact center versions that are designed to meet the needs of small call centers to large multi-site distributed contact centers.
Salesforce Edition: For businesses who have built their call center around Saleforce.com, this Edition provides complete call center functionality embedded within Salesforce Service Cloud and Salesforce Sales Cloud. The full user experience for agents, supervisors, administrators call center managers is built directly into Salesforce, providing all users with a familiar experience that is fully integrated with their standard business tools. Serves from SMB up to large enterprises.
Cloud Routing Edition: Targeted at multi-site, distributed contact centers operating multiple premises solutions and looking to preserve existing investments. Cloud Routing improves service levels and business performance by ensuring every call is routed to the best available resource across the contact center’s distributed environment, thereby reducing abandons and improving business results. The solution can overlay existing premises-based contact center platforms and offers an optional graceful migration to cloud-based agents.
| Feature | Express | Business | Salesforce |
|---|---|---|---|
| ACD queuing and distribution | ✔ | ✔ | ✔ |
| Skills based routing | Single Skill | Multiple Skills | ✔ |
| Canned reporting | ✔ | ✔ | ✔ |
| Customizable reporting | ✔ | ✔ | |
| Cloud Routing across third-party contact center platforms | ✔ | ✔ | |
| IVR Auto-Attendant | ✔ | ✔ | ✔ |
| IVR data dips | ✔ | ✔ | |
| Drag and drop call flow builder | ✔ | ✔ | |
| Supervisor barge-in | ✔ | ✔ | ✔ |
| Supervisor monitoring/coaching | ✔ | ✔ | |
| Omni-channel interactions (email, chat, social, fax, SMS) | Optional | Via Salesforce | |
| Web Callback | ✔ | ✔ | |
| Call Recording | Optional | ✔ | ✔ |
| CRM Integration | Optional | ✔ | ✔ |
| Privacy shield for PCI compliance | ✔ | ✔ | |
| Analysis driven routing | Optional | ✔ | |
| Quality Management | Optional | ✔ | |
| Workforce Management | Optional | ✔ | |
| Outbound Dialer | Optional | ✔ | |
| Agent Scripter | Optional | ✔ |
You can expect to hear back from us in less than 24-hours.
We offer a 30-day no questions asked money-back guarantee if you are not happy with our service for any reason.
Call 800.733.4136 if this is an urgent request.
