Eliminate the hassle and expense of building and managing a premise-based call center. We take that responsibility off your shoulders so that you can focus on what really matters, running your call center.
Our solution includes a complete suite of enterprise hosted call center products that can be easily customized to your specifications.
All The Features You Need To Succeed
| Feature | Express | Business | Salesforce |
|---|---|---|---|
| ACD queuing and distribution | ✔ | ✔ | ✔ |
| Skills based routing | Single Skill | Multiple Skills | ✔ |
| Canned reporting | ✔ | ✔ | ✔ |
| Customizable reporting | ✔ | ✔ | |
| Cloud Routing across third-party contact center platforms | ✔ | ✔ | |
| IVR Auto-Attendant | ✔ | ✔ | ✔ |
| IVR data dips | ✔ | ✔ | |
| Drag and drop call flow builder | ✔ | ✔ | |
| Supervisor barge-in | ✔ | ✔ | ✔ |
| Supervisor monitoring/coaching | ✔ | ✔ | |
| Omni-channel interactions (email, chat, social, fax, SMS) | Optional | Via Salesforce | |
| Web Callback | ✔ | ✔ | |
| Call Recording | Optional | ✔ | ✔ |
| CRM Integration | Optional | ✔ | ✔ |
| Privacy shield for PCI compliance | ✔ | ✔ | |
| Analysis driven routing | Optional | ✔ | |
| Quality Management | Optional | ✔ | |
| Workforce Management | Optional | ✔ | |
| Outbound Dialer | Optional | ✔ | |
| Agent Scripter | Optional | ✔ |
