Eliminate the hassle and expense of building and managing a premise-based call center. We take that responsibility off your shoulders so that you can focus on what really matters, running your call center. Our solution includes a complete suite of enterprise hosted call center products that can be easily customized to your specifications.
All The Features You Need To Succeed
Feature | Express | Business | Salesforce |
---|
ACD queuing and distribution | ✔ | ✔ | ✔ |
Skills based routing | Single Skill | Multiple Skills | ✔ |
Canned reporting | ✔ | ✔ | ✔ |
Customizable reporting | | ✔ | ✔ |
Cloud Routing across third-party contact center platforms | | ✔ | ✔ |
IVR Auto-Attendant | ✔ | ✔ | ✔ |
IVR data dips | | ✔ | ✔ |
Drag and drop call flow builder | | ✔ | ✔ |
Supervisor barge-in | ✔ | ✔ | ✔ |
Supervisor monitoring/coaching | | ✔ | ✔ |
Omni-channel interactions (email, chat, social, fax, SMS) | | Optional | Via Salesforce |
Web Callback | | ✔ | ✔ |
Call Recording | Optional | ✔ | ✔ |
CRM Integration | Optional | ✔ | ✔ |
Privacy shield for PCI compliance | | ✔ | ✔ |
Analysis driven routing | | Optional | ✔ |
Quality Management | | Optional | ✔ |
Workforce Management | | Optional | ✔ |
Outbound Dialer | | Optional | ✔ |
Agent Scripter | | Optional | ✔ |