Eliminate the hassle and expense of building and managing a premise-based call center. We take that responsibility off your shoulders so that you can focus on what really matters, running your call center. Our solution includes a complete suite of enterprise hosted call center products that can be easily customized to your specifications.
All The Features You Need To Succeed
| Feature | Express | Business | Salesforce |
|---|
| ACD queuing and distribution | ✔ | ✔ | ✔ |
| Skills based routing | Single Skill | Multiple Skills | ✔ |
| Canned reporting | ✔ | ✔ | ✔ |
| Customizable reporting | | ✔ | ✔ |
| Cloud Routing across third-party contact center platforms | | ✔ | ✔ |
| IVR Auto-Attendant | ✔ | ✔ | ✔ |
| IVR data dips | | ✔ | ✔ |
| Drag and drop call flow builder | | ✔ | ✔ |
| Supervisor barge-in | ✔ | ✔ | ✔ |
| Supervisor monitoring/coaching | | ✔ | ✔ |
| Omni-channel interactions (email, chat, social, fax, SMS) | | Optional | Via Salesforce |
| Web Callback | | ✔ | ✔ |
| Call Recording | Optional | ✔ | ✔ |
| CRM Integration | Optional | ✔ | ✔ |
| Privacy shield for PCI compliance | | ✔ | ✔ |
| Analysis driven routing | | Optional | ✔ |
| Quality Management | | Optional | ✔ |
| Workforce Management | | Optional | ✔ |
| Outbound Dialer | | Optional | ✔ |
| Agent Scripter | | Optional | ✔ |
