Eliminate the hassle and expense of building and managing a premise-based call center. We take that responsibility off your shoulders so that you can focus on what really matters, running your call center. Our solution includes a complete suite of enterprise hosted call center products that can be easily customized to your specifications.

All The Features You Need To Succeed

Feature	Express	Business	Salesforce
ACD queuing and distribution	✔	✔	✔
Skills based routing	Single Skill	Multiple Skills	✔
Canned reporting	✔	✔	✔
Customizable reporting		✔	✔
Cloud Routing across third-party contact center platforms		✔	✔
IVR Auto-Attendant	✔	✔	✔
IVR data dips		✔	✔
Drag and drop call flow builder		✔	✔
Supervisor barge-in	✔	✔	✔
Supervisor monitoring/coaching		✔	✔
Omni-channel interactions (email, chat, social, fax, SMS)		Optional	Via Salesforce
Web Callback		✔	✔
Call Recording	Optional	✔	✔
CRM Integration	Optional	✔	✔
Privacy shield for PCI compliance		✔	✔
Analysis driven routing		Optional	✔
Quality Management		Optional	✔
Workforce Management		Optional	✔
Outbound Dialer		Optional	✔
Agent Scripter		Optional	✔