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Complete Call Center SolutionPowerful, Flexible And Easy To Manage
- Live US based Support Included.
- Get Started In A Couple of Days.
- Integrates with most CRM’s including Salesforce.com
- Future proof: Automatically updated to latest software version.
- Minimal hardware telecom investment.
AVAD Virtual Call Center Platform
Created with the business user in mind. Gone are the days of waiting for technicians to make changes. With AVAD Technologies’s Virtual Call Center solution you have the ability to make changes anytime and if you need help or advice just call your Live Dedicated Support team.
No charge for monthly maintenance.
Integrates with most CRM’s including Salesforce.com
Future proof: Automatically updated to latest software version.
No time-consuming administration with AVAD’s Live Dedicated Support.
Minimal hardware telecom investment.
Easily deployed and Changed
Access powerful features
Looking for more advanced Contact Center features?
We offer several different call center versions that are designed to meet the needs of small call centers to large multi-site distributed contact centers.
Express Edition: For SMBs looking for a voice-only call center, the Express Edition provides an economical solution, which includes the most common call center feature requirements, including IVR, skills-based routing, real-time and historical reporting, and call recording. Cloudbased solution seamless serves agents in any location, including Home Agents.
Salesforce Edition: For businesses who have built their call center around Saleforce.com, this Edition provides complete call center functionality embedded within Salesforce Service Cloud and Salesforce Sales Cloud. The full user experience for agents, supervisors, administrators call center managers is built directly into Salesforce, providing all users with a familiar experience that is fully integrated with their standard business tools. Serves from SMB up to large enterprises.
Business Edition: For businesses looking for a comprehensive, flexible solution. This Edition provides access to all of the features that may be required now or in the future, including full omni-channel support and powerful analytics tools to drive real-time routing decisions and improve contact center performance. Available in voice only and full omni-channel packages.
Cloud Routing Edition: Targeted at multi-site, distributed contact centers operating multiple premises solutions and looking to preserve existing investments. Cloud Routing improves service levels and business performance by ensuring every call is routed to the best available resource across the contact center’s distributed environment, thereby reducing abandons and improving business results. The solution can overlay existing premises-based contact center platforms, and offers an optional graceful migration to cloud-based agents.
Call Center Features
|ACD queuing and distribution||✔||✔||✔|
|Skills based routing||Single Skill||Multiple Skills||✔|
|Cloud Routing across third-party contact center platforms||✔||✔|
|IVR data dips||✔||✔|
|Drag and drop call flow builder||✔||✔|
|Omni-channel interactions (email, chat, social, fax, SMS)||Optional||Via Salesforce|
|Privacy shield for PCI compliance||✔||✔|
|Analysis driven routing||Optional||✔|
See How AVAD Can Transform The Way You Communicate
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New York, NY 10001