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Complete Call Center Solution

Powerful, Flexible And Easy To Manage
  • Live US based Support Included.
  • Get Started In A Couple of Days.
  • Integrates with most CRM’s including Salesforce.com
  • Future proof: Automatically updated to latest software version.
  • Minimal hardware telecom investment.
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AVAD Virtual Call Center Platform

Created with the business user in mind. Gone are the days of waiting for technicians to make changes. With AVAD Technologies’s Virtual Call Center solution you have the ability to make changes anytime and if you need help or advice just call your Live Dedicated Support team.

  • No charge for monthly maintenance.

  • Integrates with most CRM’s including Salesforce.com

  • Future proof: Automatically updated to latest software version.

  • No time-consuming administration with AVAD’s Live Dedicated Support.

  • Minimal hardware telecom investment.

Everything you need to run a virtual call center

You get a state-of-the-art virtual call center solution and a Live Dedicated Support team.

Easily deployed and Changed

Get a state-of-the-art call center running in days. Ramp up, down or change the configuration of your call center as needed.

Access powerful features

All the features of a million dollar call center. Skills based routing, real-time monitoring and recording plus much more.

Multiple Devices

Your agents and supervisors can use just about any device and still be part of the call center.

Work Anywhere

Create a call center with agents and supervisors working anywhere including home based workers.

Looking for more advanced Contact Center features?

We offer several different call center versions that are designed to meet the needs of small call centers to large multi-site distributed contact centers.

Express Edition: For SMBs looking for a voice-only call center, the Express Edition provides an economical solution, which includes the most common call center feature requirements, including IVR, skills-based routing, real-time and historical reporting, and call recording. Cloudbased solution seamless serves agents in any location, including Home Agents.

Salesforce Edition: For businesses who have built their call center around Saleforce.com, this Edition provides complete call center functionality embedded within Salesforce Service Cloud and Salesforce Sales Cloud. The full user experience for agents, supervisors, administrators call center managers is built directly into Salesforce, providing all users with a familiar experience that is fully integrated with their standard business tools. Serves from SMB up to large enterprises.

Business Edition: For businesses looking for a comprehensive, flexible solution. This Edition provides access to all of the features that may be required now or in the future, including full omni-channel support and powerful analytics tools to drive real-time routing decisions and improve contact center performance. Available in voice only and full omni-channel packages.

Cloud Routing Edition: Targeted at multi-site, distributed contact centers operating multiple premises solutions and looking to preserve existing investments. Cloud Routing improves service levels and business performance by ensuring every call is routed to the best available resource across the contact center’s distributed environment, thereby reducing abandons and improving business results. The solution can overlay existing premises-based contact center platforms, and offers an optional graceful migration to cloud-based agents.

Call Center Features

FeatureExpressBusinessSalesforce
ACD queuing and distribution
Skills based routingSingle SkillMultiple Skills
Canned reporting
Customizable reporting
Cloud Routing across third-party contact center platforms
IVR Auto-Attendant
IVR data dips
Drag and drop call flow builder
Supervisor barge-in
Supervisor monitoring/coaching
Omni-channel interactions (email, chat, social, fax, SMS)OptionalVia Salesforce
Web Callback
Call RecordingOptional
CRM IntegrationOptional
Privacy shield for PCI compliance
Analysis driven routingOptional
Quality ManagementOptional
Workforce ManagementOptional
Outbound DialerOptional
Agent ScripterOptional

See How AVAD Can Transform The Way You Communicate

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Have questions? We have answers

30 Broad St
14th Floor
New York, NY 10001

800.733.4136
Info@avadtechnologies.com