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The VoIP Revolution Is Here

The VoIP Revolution Is Here

It is not just a problem, it is a multi-billion-dollar problem as Fortune magazine describes it; that is the impact of the growth of Voice Over IP (VoIP) applications like Skype, WhatsApp, Facebook Messenger and many others over the telecom companies voice services....

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5 Mobile VoIP Hurdles Preventing Mainstream Adoption

During the recent net neutrality debate and even in the past, telcos have claimed that players like Facebook, WhatsApp, and Skype hurt their revenues. There’s worry that the money telcos used to make on phone calls and text messages is declining because of these free...

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Choosing a Business VoIP Provider

The decision to invest in a new business phone system is one of the most import decision a business makes. Every single employee and almost every single current and prospective customer is going to interact with your phone system. It is important to define your...

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Business VoIP: A Start-Up Company’s Best Bet for Growth

A small business has many tasks and expenses to keep track of when starting up. Every little detail must be researched, implemented, and polished until everything is perfect for a successful business to get off of the ground. Among those first decisions is choosing...

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FCC Increases USF Rate To 17.9%

Universal Service Fund Contribution Factor & Quarterly Filings – Universal Service Fund (USF) Management Support Proposed contribution factor for first quarter 2012 is .179 or 17.9 percent. Contribution Factor: Telecommunications companies must pay a percentage of...

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Benefits of Home Based Call Center Agents

To run a business in the traditional way from an office can be expensive, as there is rent and bills to consider, including electricity, water, phone and gas. It makes sense for many companies to hire individuals who can work as call center customer service agents...

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Requirements for Home Based Call Center Agents

To run a business in the traditional way from an office can be expensive, as there is rent and bills to consider, including electricity, water, phone and gas. It makes sense for many companies to hire individuals who can work as call center customer service agents...

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VoIP: How Green Is Your PBX?

One of the frequent potential drawbacks to VoIP cited is that VoIP runs on electricity. But how much electricity do IP Phones and IP PBX boxes use? VoIP is surprisingly green and good for the environment, and frees you up to drive less as well. The standard for energy...

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VoIP Policy in the Coming Year

What to Expect from Your VoIP Provider It seems so simple: you dial a phone number, the phone rings, and someone on the other end picks up. But simple phone calls are more steeped in regulations, legislation, and policy than you might imagine. The FCC (Federal...

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Business VoIP Security Risks That Can Ruin Your Company

A Hosted VoIP phone system is a great way for businesses of any size to save money, increase office productivity, and get the best technology. However, there are some risks to be aware of. Businesses can’t risk confidential information, their reputation as a brand...

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Choosing the Best Call Center for Your Business

When the phrase “call center” comes to mind, it may automatically conjures up images of rows of employees hooked up to headsets and telephones in a telemarketing environment. While yes, this mental image is an accurate example of a business using call centers, there...

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Kentucky Legislators and the Great Move Towards VoIP

According to a recent article in Business First, the state of Kentucky may soon see some significant changes in state telecom laws as a result of an initiative spearheaded by AT&T Kentucky. AT&T Kentucky wants to change an old law that mandates that all...

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8 Keys To Choosing a Business VoIP Provider

In the US, there are over 100 Business VoIP Providers. While they all offer the same basic product, phone service, there are differences between them that can have a significant financial impact on your organization. Choosing a Business VoIP Provider is tricky because...

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