Eliminate the hassle and expense of building and managing a premise based call center. We take that responsibility off your shoulders so that you can focus on what really matters, running your call center.

Our solution includes a complete suite of enterprise hosted call center products that can be easily customized to your specifications.

All The Features You Need To Succeed

FeatureExpressBusinessSalesforce
ACD queuing and distribution
Skills based routingSingle SkillMultiple Skills
Canned reporting
Customizable reporting
Cloud Routing across third-party contact center platforms
IVR Auto-Attendant
IVR data dips
Drag and drop call flow builder
Supervisor barge-in
Supervisor monitoring/coaching
Omni-channel interactions (email, chat, social, fax, SMS)OptionalVia Salesforce
Web Callback
Call RecordingOptional
CRM IntegrationOptional
Privacy shield for PCI compliance
Analysis driven routingOptional
Quality ManagementOptional
Workforce ManagementOptional
Outbound DialerOptional
Agent ScripterOptional

Have questions? We have answers

30 Broad St
14th Floor
New York, NY 10001

800.733.4136
Info@avadtechnologies.com