Call Recording – Key Features

• Automatically records all or selected calls
• Integrates with AVAD Technologies’s Call Center
• Easy-to-Use: Browser based call access
• Remote installation in 2-hours: No specialists required

Call Recording Interface Screens

Benefits of AVAD Call Recording

You require a straightforward, dependable and affordable voice recording system. With AVAD Technologies Technologies Hosted VoIP Call Recording, Recordings can be indexed by time, agent/employee, date, group, and a variety of other fields, making for hassle-free, instantaneous record retention, search, and retrieval.

The issue is simple: You want to comply with regulatory requirements and improve customer service by recording and retrieving phone calls. You don’t want to disrupt operations, exhaust your annual budget or pay for expensive implementation services.

Additional Call Recording Features

Recording Benefits

Browser Based Technology: Recordings can be retrieved from anywhere at anytime with the right administration rights.

Call Recording Interface

Fine grained privilege access system: Make sure employees in your organization access what is necessary and only what is necessary to carry out their daily tasks. Fine granularity with sensible defaults: Out of the box, the software sets privileges the way most organizations do. However, if you have any special needs, it is possible to attach users to any number of security profiles that define access level to each business objective. Complex organizational structures can easily be mapped to AVAD Technologies by using the hierarchical group system.

Scalable: from 10 to 10,000 users single or multi-site: There is no limit on the number of recording services reporting to the central database logger. The capturing process can happen anywhere between fully centralized to fully distributed.

Low impact pilots: No implementation costs or specialized hardware or software required. Pilot can be up and running within two hours.

Low purchase price: Pay for only what you use on a monthly, annual or per call basis.

Low implementation costs: Installs in hours with no specialists required.

Flexible tagging system: Attach any kind of information to your recordings manually or programmatically via the API, bookmark interesting places in calls and be able to search through all this personalized information instantly.

Open source, open API: Possible to develop your own extensions to the system – integrates well in existing CRM systems The web service API is easily usable from any programming language, without any special compiler or environment. It is as simple as requesting URLs and parsing XML in return. The Open source Plug in architecture allows organizations to add their own processing modules to the AVAD Technologies Call Recorder.

Operating system: AVAD Technologies runs on Windows and various flavors of Linux. Other operating systems can be supported on request.

Analytics ready: Simple integration with other dbases to build detailed file names AVAD Technologies’s Predictive Dialer is compatible with all industry standard databases (Oracle and IBM DB2, MS-SQL…) and open source (PostgreSQL, MySQL). It is possible to have AVAD Technologies log to an existing database for integration into another business system in production.